Uptime commitments you can rely on

Last updated: 4 October 2026  |  Service: the Limitguard API and dashboard  |  Provider: Ambulatio Consulting BV, The Netherlands

What changed on 4 October 2026

• The commitments now name the plans: Growth and Pro at 99.9%, Enterprise by agreement at 99.95%. Free checks, pay-as-you-go use and Starter are best effort.
• One credit scale: the two descriptions of the Growth credit that disagreed are replaced by the table in section 5.
• Service credits are added to your credit balance and are not paid out in cash (section 5).
• Exclusions now name payment providers and the registers and sanctions sources we depend on (section 4).
• Claims come from the workspace owner's email address (section 6).

Service tiers

Starter, Growth and Pro here are the dashboard’s monthly plans. API key top-ups with the same names (Indie, Starter, Growth, Pro, in USD) are prepaid balances for the API; they are not these plans.

1. Definitions

2. Measurement method

Uptime is measured by BetterStack, an independent third-party monitoring service. Monitoring checks the /health endpoint every 60 seconds from multiple geographic locations. The public status page is available at status.limitguard.ai.

Historical uptime data is published on the status page and retained for 90 days. Customers may request uptime reports for any period within the retention window by emailing support@limitguard.ai.

When an incident has occurred, a post-mortem is published in the documentation. The most recent covers the outage of 2026-06-19 to 2026-09-05: read the post-mortem.

3. Scheduled maintenance

We reserve up to 4 hours per calendar month for scheduled maintenance. Scheduled maintenance windows are:

• Announced at least 72 hours in advance on the status page
• Notified via email to registered users on paid plans
• Scheduled outside peak usage hours where possible (02:00 to 06:00 CET)
• Excluded from downtime calculations for SLA credit purposes

4. Exclusions

The following are not counted as downtime for SLA purposes:

• Scheduled maintenance windows (up to 4 hours per month, 72 hours notice given)
• Downtime caused by customer-side network issues, misconfigured API calls, or invalid credentials
• Events beyond our reasonable control: natural disasters, widespread internet outages, upstream provider failures affecting all cloud regions simultaneously
• Degraded performance resulting from customer exceeding documented rate limits
• Third-party data source unavailability (the KVK, KBO and VIES registers, sanctions list sources, OpenSanctions) affecting specific checks only. The core API remains available
• Unavailability of Stripe or other payment providers
• Free checks, pay-as-you-go use without a plan and the Starter plan (best effort, no SLA commitment)

5. Credit calculation

The monthly fee is the plan fee paid for that month; for Enterprise it is the fee under the agreement. Customers without a monthly fee (free checks and pay-as-you-go use) receive no SLA credit. Service credits are added to your Limitguard credit balance. They are not paid out in cash, are not a refund, and have no VAT effect of their own. Credits do not accumulate across months. Total credits in any calendar month shall not exceed the monthly fees paid for that month.

6. Claim process

1. Submit a credit claim within 30 days of the incident by emailing support@limitguard.ai from the workspace owner's email address
2. Include the subject line "SLA Credit Claim" and specify the affected time period
3. We will review the claim against BetterStack monitoring data within 10 business days
4. Approved credits will be added to your credit balance
5. Claims submitted after the 30-day window will not be processed

7. Sole remedy

Service credits described in this SLA are the customer's sole and exclusive remedy for any failure by Ambulatio Consulting BV to meet the uptime commitments in this agreement. Credits are not refunds and do not affect any other terms of the service agreement. This SLA does not limit Ambulatio Consulting BV's liability under applicable law for damages caused by gross negligence or wilful misconduct, or for liability that cannot be excluded under Dutch law.